Frequently Asked Questions
Everything you need to know about shopping with Drakes.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific garment dimensions provided.
What payment methods do you accept?
Drakes accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Affirm in select regions.
Where are Drakes garments manufactured?
We pride ourselves on quality and craftsmanship. Our collections are ethically manufactured in our partner workshops across Italy, Portugal, and the UK, using premium materials sourced from heritage mills.
Can I track my order after it has shipped?
Yes. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.